Terms & Conditions
CRITICAL COLOR REPRODUCTIONINFORMATION
Command Productions use a process of printing method which is known as "Gang-Run Printing”. This method provides an affordable four-color printing. "Gang-Run Printing" will group your job with other jobs allowing overall production costs and expenses to be shared with our other customers.
Command Productions accepts no responsibility for color variations between submitted files and the final printed piece achieved from using the “Gang-Run Printing” process. Under NO circumstances will a reprint be honored for color variations that have occurred during the gang-run printing process. By placing an order you are agreeing to all of our terms and conditions.
Because of variances in paper material, printing equipment, inks, and other conditions between color proofing and production pressroom operations, a “pleasing color” [as determined by generally accepted trade technical methods] is to be expected with gang-run printing. When such a variation occurs, it will be considered acceptable performance.
Artwork & Graphic Designs
- Command Productions reserved all rights to all hard-copy artwork (inclusive of designs, images, fonts, vectors and other designing materials).
- We will forward the working file of soft-copy for artwork (AI, PDF and Hi-Resolution JPEG) to the client and will delete all files immediately once the customer confirmed receipt of the files, unless instructed otherwise.
- For ready-print file/artwork submitted by the customer, we will not be held responsible for any infringement of rights or is religiously, racially or politically abusive and offensive.
- No confirmation of artwork is needed for ready print file/artwork, however we will not be responsible for any errors in the artwork. We will only advise whether it is a print-ready file or not.
- Ready-print artwork refers to accepted artwork/design that does not require any conversion of file.
- Conversion of non print-ready files will be advised beforehand and charge accordingly.
- Examples of non print-ready files; Words, Excel, Publisher, Powerpoint, Low-Resolution JPEG.
- We reserved the right to reject any printing by the client if the artwork is religiously, racially or politically abusive and offensive in nature.
Confirmation of Artwork and Acceptance Work Order by Client
- Confirmation of Artwork Order
- Confirmations of artwork and designs are the sole responsibility of the client.
- Client is to check carefully on all images, text and numbers before the confirmation of artwork and designs order.
- All Artwork & Confirmation Order can only be confirm with us through email. We accept no other form of communication.
- Command Productions is not be liable for any mistakes, errors or changes once confirmation of artwork is received.
- We will not refund or replace the items or services should it occurs.
- Acceptance of Work by Client
- By accepting delivery of the work, the client has affirmed that the work is substantially conforms to all expectations made.
- Client’s acceptance, either personal or through his/her agent(s) and/or employee(s) of the work ordered shall be deemed as a full acceptance.
- Command Productions shall not liable for any Lost or Forgotton Work: If the client does not take possession of completed work within thirty (30) days from notification of completion, then the work will be considered lost or forgotten.
- Customer will be billed and responsible for payment for work that has been complete.
- This Terms & Conditions is valid so long our services are still needed by the customer. We reserved the right to change, amend or delete any part thereof in this Terms & Conditions at any time, without having to inform the customer.